Privacy Policy
Your Privacy Matters
We’re committed to protecting your personal information and being clear about how your data is collected, used and kept safe when you order from Your Image 2 Canvas.
Secure Checkout
Data Protected
UK Business
A Quick Summary
How We Look After Your Information
We only collect the information needed to process your order, provide customer support, improve our service and keep your account secure.
Secure Checkout
Payment details are handled securely through trusted payment providers. We do not store your full card details ourselves.
Protected Data
We use appropriate security measures to help protect your personal information from unauthorised access or loss.
Used For Orders
Your details help us process orders, arrange delivery, contact you about your purchase and provide customer support.
We Never Sell Data
We do not sell your personal information to third parties for marketing or advertising purposes.
Transparent, Secure & Responsible
This page explains what information we collect, why we collect it, how it is used and the rights you have under UK data protection laws.
What Information We Collect
We may collect personal information including your name, billing and delivery address, email address, telephone number, payment details, order history and website usage information.
- Account and contact information
- Order and transaction details
- Technical and browsing information
- Marketing preferences and communication settings
How We Use Your Information
Your information is used to process orders, arrange delivery, provide customer support, improve our website and communicate important updates relating to your order or account.
- Processing and dispatching your order
- Providing customer support and assistance
- Improving our website and services
- Sending marketing communications where consent is given
Security & Data Protection
We use appropriate technical and organisational security measures to help protect your personal information from unauthorised access, misuse, disclosure or loss.
- Secure payment processing through trusted providers
- Restricted access to sensitive customer information
- Secure systems and monitored website infrastructure
- Regular review of security procedures and protections
Your Rights
Control Over Your Information
You have rights over the personal information we hold about you. We aim to make these rights clear, simple and easy to understand.
Your Legal Rights
Under UK data protection laws, you may ask us to access, correct, update, restrict or delete personal information we hold about you, where applicable.
- Ask for a copy of the personal data we hold
- Request corrections to inaccurate information
- Ask us to stop using your data for marketing
- Request deletion where we no longer need to keep the data
Marketing Preferences
We only send marketing where permitted, such as when you have opted in or previously purchased similar products from us.
- You can unsubscribe from marketing emails at any time
- Every marketing email includes an unsubscribe option
- You can also contact us and ask to be removed
How Long We Keep Data
We only keep your personal information for as long as necessary. In some cases, we may need to keep certain order records for legal, tax or accounting reasons.
- Customer and order records may be kept for up to 7 years
- Some information may be anonymised for reporting or statistics
- We do not keep data longer than needed for the purpose collected
ICO & Complaints
We’d always appreciate the chance to resolve any concerns first. You also have the right to raise a concern with the Information Commissioner’s Office.
- ICO registration number: ZA372882
- The ICO is the UK supervisory authority for data protection
- You can contact us first if you have any concerns
Questions About Your Data?
If you would like to access, update or delete your personal information, or if you have any questions about how your data is handled, please contact our team and we’ll be happy to help.
Returns & Replacements
Personalised & Handmade To Order
Every order we produce is personalised specifically for you. Because of this, standard returns are not available in the same way they are for non-bespoke products. However, if something is wrong with your order, we’ll always do our best to help.
Damaged Or Incorrect Orders
If your order arrives damaged or incorrect, please contact our team within 14 days of delivery. We’ll review the issue and, where appropriate, arrange a replacement or reprint as quickly as possible.
Workshop Reviewed
Every issue is personally reviewed by our workshop team.
Replacement Support
Damaged items are replaced or reprinted where appropriate.
Made To Order
Every print is handmade specifically to your chosen options.
Before You Order
Please double check image quality, sizing and product options before placing your order. If you’re unsure, our team is always happy to help before purchase.
Image Quality Advice
We can help check if your image is suitable for printing.
Composition Adjustments
Minor adjustments may occasionally be made to improve the final print.
Friendly Support
Our team is available by email or phone if you need guidance.
We Genuinely Care About Every Order
From family photos and wedding prints to meaningful gifts and memories, we understand that every order matters. If there’s an issue with your print, our team will always try to resolve things fairly, quickly and with care.