OUR QUALITY PROMISE
If it isn’t right, we put it right.
We work incredibly hard on every order. We prepare the artwork, check the crop, inspect the finished print and pack it carefully so it reaches you safely.
Very occasionally, despite all of that, something happens. A parcel gets damaged. An order is not as it should be. If it does, tell us. We will not dodge the problem or pass you around—a real person in our Yorkshire workshop will look at it and make sure it is properly resolved.
Have your order number and a photograph of the issue ready.
BEFORE IT LEAVES US
Checked. Packed.
Checked again.
Every print is handled and inspected before it leaves our workshop. We would always rather prevent a problem than apologise for one later.
A HUMAN PROMISE
We care because it isn’t just a print to you.
It might be a wedding, somebody you miss, a family photograph or a gift with a deadline attached. Whatever the image means, you deserve to receive it in the condition we intended.
If something goes wrong, it becomes our problem to solve.WHEN TO CONTACT US
What counts as a problem?
If your order arrives damaged, is incorrect or the print quality is not right, contact us within 14 days of delivery.
01DAMAGED IN TRANSIT
02THE WRONG ITEM OR OPTIONS
03PRINT QUALITY NOT AS IT SHOULD BE
HOW WE PUT IT RIGHT
No forms disappearing into a black hole.
- 01
Tell us
Contact us within 14 days of delivery and include your order number.
- 02
Show us
Send a clear photograph showing the damage, error or quality issue so our workshop team can understand what has happened.
- 03
We review it
A real person will examine the issue and decide the quickest and most appropriate way to put it right.
- 04
We resolve it
We will normally arrange a reprint or replacement. If we cannot resolve the quality issue properly, we will refund it.
MADE FOR YOU
Made to order means made specifically for you.
Every personalised print is produced using the photograph, size, format and finish you choose. Personalised products cannot usually be returned simply because you change your mind, so please check your image, crop, measurements and chosen options before ordering.
This does not affect your statutory rights.BEFORE YOU ORDER
Not sure? Ask before we print.
If you are unsure whether your photograph is suitable, which size to choose or how the crop will work, contact us before ordering. We are happy to advise on image quality, dimensions and positioning for personalised canvas prints and poster prints.
CONTACT OUR WEST YORKSHIRE TEAM
Your Image 2 CanvasUltra-Print LtdUnit 10–12 Priory Business ParkFitzwilliamWF9 5BZsales@yourimage2canvas.co.ukPlease contact our team before sending an item back.WE TAKE OWNERSHIP
Things occasionally go wrong. How we deal with them matters.
Tell us what happened. We’ll take it from there.
Contact YI2C