Shipping policy

Shipping policy

We print, finish and dispatch orders from our West Yorkshire workshop.

Free UK Express 24 delivery

Eligible UK orders receive our Express 24 delivery service free of charge.

Our usual dispatch and delivery schedule is:

  • Order before 2pm Monday to Thursday: expected delivery the next working day.

  • Order before 2pm Friday: expected delivery on Monday.

  • Order after 2pm Friday or during the weekend: expected delivery on Tuesday.

  • Bank holidays add an additional working day.

These times apply when payment has been completed and the photograph, artwork and order information are ready for production.

If we need to contact you about image quality, cropping, personalisation or missing information, production may be paused until we receive your response.

Delivery estimates

Express 24 is a next-working-day delivery service, but delivery dates are estimates rather than guarantees.

Occasional delays can occur because of severe weather, courier disruption, unusually high demand or circumstances outside our reasonable control. We will always help investigate a delayed parcel.

Some remote areas, islands and restricted postcodes may require additional delivery time. The delivery service available for your address will be shown during checkout.

Order tracking

Where tracking is available, details will be sent after your order has been dispatched.

Please allow time for the courier’s tracking system to update after receiving the dispatch notification.

Accurate delivery information

You are responsible for supplying a complete and accurate delivery name, address and postcode.

Please check these details carefully before completing your order. Contact sales@yourimage2canvas.co.uk immediately if you notice an error.

If production or dispatch has not been completed, we will make reasonable efforts to correct the address. We cannot guarantee that an address can be changed after dispatch.

Additional delivery charges may apply if an order is returned or needs to be sent again because the supplied address was incorrect, incomplete or inaccessible.

Missed deliveries

If nobody is available to receive the parcel, the courier may:

  • Leave it in an appropriate safe place.

  • Deliver it to a neighbour.

  • Take it to a collection point.

  • Attempt delivery again.

Please follow the instructions shown in the courier’s tracking information.

Damaged deliveries

If your parcel arrives damaged:

  • Photograph the packaging before opening it where possible.

  • Photograph the damaged product clearly.

  • Keep the product and all packaging.

  • Email sales@yourimage2canvas.co.uk with your order number and photographs as soon as possible.

We will investigate and provide an appropriate replacement, repair or refund in accordance with your statutory rights and our Return and refund policy.

Missing or delayed parcels

If tracking shows no movement or your parcel has not arrived when expected, contact sales@yourimage2canvas.co.uk with your order number.

We will contact the courier and help resolve the problem. Please do not place a duplicate order unless we advise you to do so.

Contact

Your Image 2 Canvas
Email: sales@yourimage2canvas.co.uk
Website: https://yourimage2canvas.co.uk