Refund policy
Returns and refunds
Your Image 2 Canvas products are normally made or personalised specifically for you. Please check your wording, selected options and uploaded photographs carefully before completing your order.
Personalised and made-to-order products
Personalised and custom-made products cannot normally be returned or cancelled simply because you have changed your mind.
If production has not yet started, we may be able to cancel or amend your order. Please contact us immediately. Because we manufacture orders quickly for express delivery, we cannot guarantee that changes or cancellations will still be possible.
This does not affect your legal rights if an item is faulty, damaged, not as described or not produced in accordance with your order.
Faulty, damaged or incorrect products
If your order arrives damaged, faulty or incorrect, please email sales@yourimage2canvas.co.uk as soon as possible with:
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Your order number
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A description of the problem
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Clear photographs of the product and packaging
Please keep the item and its packaging until we have advised you what to do.
Where appropriate, we will arrange a replacement, repair or refund in accordance with your statutory rights. We will cover reasonable return costs where the product is faulty, damaged, incorrect or not as described.
Non-personalised products
If you purchase a product that has not been personalised or made to your specifications, you may tell us that you wish to cancel within 14 days of receiving it. You then have a further 14 days to return it.
The product must be returned safely and, where possible, in its original condition and packaging. Unless the item is faulty or incorrect, you are responsible for the return postage costs.
Please contact us before returning anything so we can provide the correct return address and instructions.
Refunds
Approved refunds will be made to the original payment method. We will process them without undue delay and normally within 14 days of agreeing that a refund is due or receiving the returned item, as applicable.
Your bank or payment provider may take additional time to show the refund in your account.
Contact us
For cancellations, returns or problems with an order, contact:
Your Image 2 Canvas
Email: sales@yourimage2canvas.co.uk
Nothing in this policy limits or removes your statutory consumer rights.